Why? Because the consumers have a new found security that their purchasing decision is the right one. Furthermore, the advisory process makes customers aware of new features that they want, which leads to the choice of more expensive products.
The Smart Assistant educates customers and thereby helps to cut costs due to a reduction of returned items and reduced calls to your help line.
Further benefits:
- Good news travels fast! This feature provides your website with a unique selling point that will attract and retain customers
- The Smart Assistant can intelligently advise complimentary products and therefore increase your cross-selling capabilities
- Our continued effort in product development will ensure that you always have a modern and optimized tool
- Consumer activity statistics will be provided to you and forms a useful tool to understand customer behaviour and product placement
- Use the Smart Assistant in your call centres and on shop floors to save time and money, and improve your customer experience
How your customers benefit:
- The jargon-free language will appeal to consumers with middle to no expertise
- Fast overview of available products and exceptional comparison tools
- Increase confidence while shopping
- Less time trying to figure out which products are suitable for them
The e-commerce trend is moving towards an ever increasing need for customer service oriented online platforms. Product advisors play an important role in differentiating a website as a premium service tool with lucrative returns. A product advisor however needs to be seamless to avoid creating more frustration than help. This is a major benefit of the Smart Assistant in contrast to current filtering tools widely used.